Chisholm Institute

Certificate IV in Information Technology Support

ICT40215

Berwick

This starter qualification prepares you with skills and knowledge required to provide IT support to internal and external clients within a business environment.

There are multiple ways to study Certificate IV in Information Technology Support with Chisholm Institute

  • $3,196*

    + $315 fees

  • Compare

  • Gov. subsidised (VIC), Payment plan

    Additional fees may apply

    • Start
    • Duration
    • Delivery
  • Berwick

    • Anytime

    • Full time (12 months), Part time (3 years)

    • In workplace

    In workplace Full time (12 months), Part time (3 years)

  • $8,460*

    + $315 fees

  • Compare

  • Full price, Payment plan

    Additional fees may apply

    • Start
    • Duration
    • Delivery
  • Berwick

    • Anytime

    • Full time (12 months), Part time (3 years)

    • In workplace

    In workplace Full time (12 months), Part time (3 years)

*Verified June 20, 2017. Prices and fees are advertised by the provider and may be estimates only. Prices and fees can vary or change. Please check with the provider before enrolling. To learn more, read our editorial policy.

Editorial Policy Submit a Correction

How it works

Entry Requirements
Year 10

One, some or all of these entry requirements must be met. Check with the provider before enrolling.

Recognition
Nationally recognised under the Australian Qualifications Framework.
Assessment
Coursework, assessment
Payment Terms
For Payment Plans, the set terms of the direct debit agreements are either five months or 10 months, with the option of weekly, fortnightly or monthly payments. Additional charges will apply to students taking up this option, including a billing fee of 4.6 per cent of total course tuition costs and an administration fee of $10 (non-refundable).

Course Overview

Develop a broad range of information and communications technology (ICT) skills to support clients in small to medium businesses with this accredited Traineeship course.

Note: This course is delivered in your workplace.

During the course, you’ll learn how to communicate with business clients; manage network and data integrity; manage simple projects; create technical documents; install hardware, internet protocol (IP) networks and servers; troubleshoot equipment, identify system and software faults; set up and secure a small office; and build a small wireless local area network (LAN).

When you complete the Certificate IV in Information Technology Support (Traineeship), you’ll have the networking and systems support skills required for an entry level position in the ICT field.

  • Client Support Officer (ICT)
  • Help Desk Officer
  • Help Desk Specialist
  • IT Technician
  • User Support Specialist
  • Database Support Officer

Course Content

To obtain a Certificate IV in Information Technology Support with Chisholm Institute, you’ll need to complete some or all of the following units of study successfully. Units may vary or change so check with the provider before enrolling.

A total of 22 Study Units must be completed to attain this qualification.

Core Units

8 Core Units must be completed to attain this qualification.

  • Implement and monitor environmentally sustainable work practices
    BSBSUS401

  • Contribute to implementing and maintaining WHS consultation and participation processes
    BSBWHS403

  • Determine and confirm client business requirements
    ICTICT401

  • Create technical documentation
    ICTICT408

  • Contribute to copyright, ethics and privacy in an ICT environment
    ICTICT418

  • Install, configure and secure a small office or home office network
    ICTSAS307

  • Identify and resolve client ICT problems
    ICTSAS410

  • Action change requests
    ICTSAS412

Elective Units

14 Elective Units must be completed to attain this qualification.

Elective Units for this course and provider may be changing. Check with provider before enrolling.

Course Provider

Located in South East Melbourne, Chisholm Institute is a government-owned TAFE with certificates, diplomas, advanced diplomas, bachelors and graduate certificate courses.

Chisholm Institute has specialist automotive, trades and business-based learning centres with campus locations in Berwick, Cranbourne, Dandenong, Wonthaggi, Rosebud, Frankston and Melbourne City.

Registered
1998
Courses
525
Provider Type
Government
Restrictions

No Restrictions